Frequently Asked Questions About Our Hand Tool Store

Welcome to our FAQ section! We understand that buying fine woodworking tools online can raise many questions. Whether you are a seasoned professional or a passionate hobbyist, we have compiled answers to the most common queries to help you shop with confidence on basichandtools.com.

About Our Products

What brands do you carry?

We pride ourselves on offering a carefully selected range of premium hand tool brands from around the world. We also stock a variety of books and accessories to complement your tool collection.

Do you sell new tools only?

We offer a mix of brand-new tools and carefully selected pre-owned items. Our “Old Tools & Clearance – Friday Finds” section features unique vintage and second-hand pieces. We also provide a commission service to help customers sell their unwanted hand tools.

Are the tools on your website in stock?

We invest significantly to maintain high stock levels across our core product lines. While we aim to have everything available for immediate dispatch, we clearly indicate stock status on each product page. If an item is temporarily out of stock, you can often sign up for a notification when it becomes available again.

Ordering and Shipping

How do I know which tool is right for my project?

Our product descriptions are detailed, but we know that choosing the perfect tool can sometimes be tricky. Our team has extensive woodworking experience. While we can’t provide specific advice for every scenario, we encourage you to use the contact options on our website to ask about a tool’s suitability for your intended use. We are always happy to share our knowledge.

Do you ship internationally?

Yes, we ship to customers worldwide. We have experience sending tools to many countries, including Australia, the USA, and across Europe. Our shipping rates are structured to be competitive, and we aim to get your order to you as quickly and safely as possible. All international shipments are carefully packed to ensure your tools arrive in perfect condition.

What is your price matching policy?

We are committed to offering great value. If you find a genuine, like-for-like offer on a product we stock from another authorised retailer, we will do our best to match that price. This promise applies to bona fide offers available to all customers.

After-Sales Support

What if I have a problem with my order?

Your satisfaction is our top priority. If you receive an item that is not what you expected, or if there is a quality issue, please get in touch with us immediately. We handle all issues on a case-by-case basis to find a fair and prompt resolution, whether that involves a return, exchange, or another solution.

We hope this FAQ has been helpful. Our dedicated team is always here to ensure you have the best possible experience finding and purchasing the finest hand tools for your woodworking projects. Thank you for choosing basichandtools.com.